Feds Come to Rescue of Flyers With Hardball Mandate to U.S. Airlines on Refunds

Dave Montiverdi  / Flickr

JetBlue will have to offer more refunds to customers. Pictured is one of the airline’s Airbus A320 jets. Dave Montiverdi / Flickr

Skift Take: Crisis or not, the U.S. government made it clear that airlines owe refunds to a lot of customers. Airlines don’t want to see cash go out the door, so look for more carriers to take creative approaches to try to buy passengers off and keep them from asking for their money back.

— Brian Sumers

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